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Thank you for choosing Buffet Crampon.

We know your instrument is precious and deserves respect and the best of care.
Below are simple instructions regarding your instrument’s use, its maintenance and its guarantee. Please read it carefully and do not hesitate to contact any of our resellers for advice.

Contractual Guarantee Granted by Buffet Crampon
1. All Buffet Crampon instruments are covered by a two (2) year guarantee upon the date of purchase, against all manufacturing or material defects.  Additionally, Buffet Crampon grants to all Clarinet, Oboe and English horn buyers contractual guarantees which are applicable to some parts of the instrument. Depending on the product range to which the instrument in question belongs, the guarantees are granted for a limited period of time, which begins at the purchase date.

The conditions of theses guarantees, which do not affect the validity of the legal guarantees previously mentioned, are defined hereafter:

 

Clarinet body & guarantee Cracks and Tenons
Wood 2 years
Divine, Tosca, Prestige, Vintage, Tradition 3 years
Plastic 5 years
Green LinE 10 years
Change of body after repair 1 year

 

Oboe and English Horn body & guarantee Cracks and Tenons
Wood 2 years
Student 5 years

 

Green LinE 10 years
Change of body after repair 1 years

2.The contractual guarantee granted by Buffet Crampon does not cover:

a/ Damages caused by an external event (such as mold due to atmospheric conditions or corrosive effects due to sweat or saliva), nor parts subject to wear and tear such as pads and reeds.

b/ Damages caused by an improper use of the instrument, meaning the disrespect of care and maintenance instructions.

c/ Damages due to any physical influence.

d/ Instruments handled by a non-authorized person, prior to the guarantee claim

3. The guarantee becomes effective from the date of the instrument purchase, as mentioned on the invoice issued by the seller. The client is advised to fill in this guarantee registration form on the website (section “Register My Instrument”), immediately after the purchase.

4. Any guarantee claim shall include a copy of the invoice, and shall be sent, within four (4) weeks, to the seller or to the following address:

Buffet Crampon, 5 rue Maurice Berteaux 78711 Mantes-la-Ville – France

The instrument transport to the repair location and its return are made at the sole risk of the client. As a consequence, costs and risks for loss or damages during transports are not covered by the contractual guarantee.

 

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